Frequently asked questions

These are the questions organizers usually ask before they sign up. If yours isn't here, just message us.

How do I get started?

Sign up with your mobile number, name your organization, create the event and publish it. Most people do it in one sitting.

Is Tkty free?

Starting is free. We charge a fee only on paid tickets you sell. Free events are free, except free exhibitions above 10,000 registered visitors, which pay SAR 1,000 + VAT per extra 10,000.

How does the ticket fee work?

It's a fixed amount per paid ticket. Free tickets have no fee and there's no subscription. You'll see every fee on your statement.

When do I get paid?

Payouts go to your bank on the schedule agreed when your account is approved, and each transfer comes with a statement.

How can attendees pay?

With mada, Visa, Mastercard or Apple Pay, all in riyals, through a licensed Saudi payment provider.

Are the invoices ZATCA-compliant?

Yes. Each sale gets a ZATCA Phase 2 e-invoice automatically.

What if the gate loses internet?

The scanner keeps checking tickets on the device and syncs everything once it's back online.

How do you handle my attendees' data?

We follow Saudi Arabia's Personal Data Protection Law. Consent is recorded for each purpose, and you can ask us to export or delete data at any time.

Can I use my own domain?

Not yet. Each event gets a clean address on tkty.net for now, and custom domains are coming.

Do you support exhibitions?

Yes. Floor plans, exhibitor applications, contracts, invoices and sponsor packages are all part of Tkty.

Can my whole team use it?

Yes. Run as many events as you like and invite your team, each person with the access their role needs.

How do I reach support?

Email or WhatsApp us, in Arabic or English. A real person will reply.

Still have a question?

Ask us. We reply in Arabic and English.

Contact us